Shipping policy
At Twist n’ Tote, every bag is prepared with care before it begins its journey to you. We offer a range of delivery options to make receiving your order as convenient as possible.
1. Where We Deliver
We currently deliver throughout South Africa.
Available delivery options, estimated delivery times and applicable fees are shown at checkout. These may vary depending on your delivery address and the option selected.
2. Delivery Options
At checkout you can choose PAXI Store-to-Store or PAXI Store-to-Home. Each comes in two sizes: a small bag for one bag, or a large bag for two or more bags. Please choose the size that fits your order.
PAXI Store-to-Store
Have your order delivered to a participating PAXI collection point. You’ll be able to collect your parcel once you receive notification that it is ready.
PAXI Store-to-Home
Have your order delivered to your chosen address through PAXI’s home-delivery service, where available.
Uber Connect (Johannesburg and surrounding areas)
Uber Connect is not offered at checkout because the fee depends on distance. If you would prefer Uber Connect, please WhatsApp us on +27 78 335 3461 before ordering. We’ll send you a quote and a payment link.
Please ensure that your selected delivery option is suitable for your location.
3. Delivery Fees
Delivery fees are charged separately from the cost of your items unless otherwise stated.
PAXI fees are shown at checkout:
- PAXI Store-to-Store: R109.95 for a small bag (1 bag) or R139.95 for a large bag (2 or more bags)
- PAXI Store-to-Home: R119.95 for a small bag (1 bag) or R149.95 for a large bag (2 or more bags)
For Uber Connect, we’ll confirm the fee with you on WhatsApp before you pay.
4. Processing & Delivery Times
Delivery estimates depend on the delivery method, destination and courier service.
The estimated delivery timeframe shown at checkout or communicated to you is a guide and may be affected by courier delays, public holidays, weather conditions or other circumstances beyond our control.
We’ll share relevant order and delivery updates as your parcel makes its way to you.
5. Collection & Delivery
For PAXI Store-to-Store orders, please wait for the collection notification before visiting your selected collection point. Any collection deadlines or requirements communicated by the courier should be followed.
For home deliveries, please ensure that your delivery address and contact details are correct and that someone is available to receive the parcel.
Twist n’ Tote cannot be held responsible for delays or unsuccessful deliveries caused by incorrect delivery details or the recipient being unavailable.
6. Order Tracking & Updates
Where tracking is available, tracking details or delivery updates will be shared with you.
Please use your cellphone number and order date as your reference when making an enquiry about your delivery.
If you have a question about your order, please contact us through our available customer support channels and include your order details.
7. Delays & Courier Issues
Although we do our best to ensure that orders are dispatched and delivered smoothly, courier services may occasionally experience delays.
Once your parcel has been handed over to the courier, delivery is subject to the courier’s processes and timelines. If your parcel appears to be delayed, please contact us so we can assist with the relevant information.
8. Incorrect Addresses
Please check your delivery address, cellphone number and other delivery details carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or handed over to the courier.
9. Questions About Your Delivery
For delivery enquiries, please contact Twist n’ Tote with your order number, cellphone number and order date. We’ll do our best to help you with the information available.